Why is my MetroNet service not working?
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Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
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What isn't working?
Please let us know what issue you are experiencing with MetroNet:
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In the last three months, how would you rate MetroNet?
3.11 out of 5 10,628 ratings
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Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will MetroNet compensate me for the outage?
MetroNet outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use MetroNet and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. MetroNet has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
Internet (74%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
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Live Outage Map
The most recent MetroNet outage reports came from the following cities:Jacksonville, Sparta, Franklin, Southfield, Indianapolis, Lincoln, Bryan, Charlotte, Denver, Chicago, Louisville, Madison, Raleigh, Owatonna and Omaha.
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| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville | Internet | |
| Sparta | Total Blackout | |
| Franklin | TV | |
| Southfield | Internet | |
| Indianapolis | Internet | |
| Lincoln | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
- Jeremy Bryan (@jeremykbryan) reported
@metronetfiber outage in Johnston IA?
- RG Krab #RESPAWNRecruits🎟 #regiment (@Kingkrab859) reported
@GetSpectrum @metronetfiber @ATT I NEED internet please help I can’t steam and I lag on all my games there are numerous houses out here in my area someone please do a build out before I lose my mind
- Reptile or Rep (@ReptileOrRep) reported
@metronetfiber @BillyWinter It's a real shame when we all have been having this issue for a week now. It goes out around 10pm and doesn't get fixed until 4pm the next day and then the cycle continues. I have not been able to use my internet properly for a week now and I work remotely!!!!
- Ron Gillis (@GillisRon) reported
@metronetfiber ok let’s just be transparent and honest. 1- do you actually know what is causing the mass outage 2. What is the issue? Backbone hit, waiting on splicing crew, permitting, etc? 3. ETR? Any fiber provider can provide this basic info. Give it a try, it won’t hurt
- 𝘪𝘧𝘰𝘳𝘸𝘦 (@iforweorg) reported
@campusviewmsu pretty bad that a complex of mostly students has no internet since 5 last night and no notification from mgmt why or when it’ll be back, nice job @metronetfiber
- Billy Winter (@BillyWinter) reported
@metronetfiber is there an internet outage in Roanoke, IN? Service keeps going in and out
- Abradax (@OmegaAbradax) reported
@metronetfiber Are services around Dayton OH down again?
- Zach Pratt (@meZachP) reported
@metronetfiber I am happy with my internet service, but I'd like to cancel my television service.
- Scorpion Gulch (@ScorpionGulch) reported
@metronetfiber Are you kidding me??!!! All day Friday! off and on all weekend! All day today!!!! emergency repairs last week!???? I use this to work for a living!!! And now its time to pay the bill!! And you want me to pay a full bill for part time service?????
- mwcPhD (@mattwillcarl) reported
@metronetfiber is service down for all or parts of Lexington? Had issues since yesterday afternoon
- Alice Dreger, Ph.D. (@AliceDreger) reported
@metronetfiber I appreciate that you sent out a tech the same day I called, but he was not given the right equipment and backup support, so nothing got fixed. Frustrating. (Not his fault.) No new date scheduled....waiting.
- Tiffany Galvin (@TiffanyGalvin4) reported
@metronetfiber @VanpeltJulie Has a similar issue not happened before to give us any info? No internet all weekend and no internet Monday for most of the QC is kind of a huge deal.
- Ricky Thach (@Ricky_Thach) reported
@metronetfiber is there an outage in plainfield illinois?
- Julie VanPelt (@VanpeltJulie) reported
@metronetfiber you should ask the gas and light company technicians how to stand up an outage portal that drills down from number of people in my county to number on my street impacted as well as resolution estimates. Also, no one buys a big cable was cut 4 days ago.
- David Osborn (@ctrlalt313373) reported
😞 just got hit with the first @metronetfiber price increase. That only took a year of service to happen.
- MetaleX music (@MetaleXmusic) reported
@nickcutroneo @Xfinity Horrible customer service. You need @metronetfiber
- Brian Wohlgemuth (@bwohlgemuth) reported
@metronetfiber What was the fix for the constant drops we saw in Huntington IN the last few days?
- Katsu Dritzing (@Katsu_Dritzing) reported
@metronetfiber What is going on! Can you give us info on what is happening with the service keeps disconnecting and reconnecting
- Brian Wohlgemuth (@bwohlgemuth) reported
@metronetfiber @ReptileOrRep What was the fix? It looks like everything has stopped bouncing now.
- Randy Carpenter (@Phuggit) reported
@metronetfiber I want to cancel my tv service…no repairs needed. An hour is absurd
- Tiffany Galvin (@TiffanyGalvin4) reported
@metronetfiber @VanpeltJulie OK, so when will service be back? Been almost an entire work day.
- Bryan (@lopez_subzero0) reported
@metronetfiber lost service tonight at 8:45 CST and the soonest someone can look is in 84 hours?? And if I work from home, I guess I’m out of luck. Looks like I’m making calls tomorrow to see if anyone can beat that wait time
- JenK 🐱 (@waycooljen) reported
.@metronetfiber Is there an outage in Tallahassee?
- David Osborn (@ctrlalt313373) reported
Looks like @metronetfiber is proving that all internet providers are the same. Slowly increasing the rate and not standing behind what they tell you. Hopefully at least the quality doesn’t start going down. I really thought they were going to be different.
- Zach Pratt (@meZachP) reported
@metronetfiber I'm trying to get to customer service/cancellation, not repair.
- Joseph M. Liu (@jopeyl) reported
@metronetfiber this is the second outage lasting over 24 hours, this year.
- Darron (@ReallyDarron) reported
Damn @metronetfiber taxing for services that should already be provided anyway.
- Tim Torrence (@realttorrence) reported
@metronetfiber I've been told that it was Mediacom that caused your problems cutting a line or something like that, is that true? You guys should issue a statement to the news or something so people know that employers can see that there's a major outage.
- Lauren Casey (@Lauren_Casey) reported
@metronetfiber are you guys having in outage in Greenwood IN area or is it just us? Thanks
- Tiffany Galvin (@TiffanyGalvin4) reported
@JasonSandholm @metronetfiber Similar situation here in Rock Island. We have had the service for about three months. Been mostly OK. Now, we have had 4 days of "outages," where it takes like 12 hours to "fix" with no explanation of what is happening or any kind of ETA.
